Strategic Services

At KYOCERA Document Solutions Cape Town, we completely understand that large corporations require customised document output solutions to improve performance. Many large corporations strive to cut cost and improve efficiency by means of economies of scale. KYOCERA acknowledges this.

With our broad product portfolio of hardware and software solutions we are not only able to meet your expectations, but exceed them. Our hardware products will remain the vital part of this process- but tailor made applications, software solutions and unified services are now integral to our approach of improving document output efficiency, while reducing unnecessary overheads and related costs.

Our experience gives us the knowledge that KYOCERA can fulfil all customer requirements. And in order to achieve this, we always adapt our sales and service structures to reflect the customers’ needs, another KYOCERA success factor. This is the way we cooperate with all our customers around the globe, and the fact that more and more local and international corporations choose to partner with us confirms that our approach is positively the right one.

Installation and Training

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Our installation team ensures IT compliance and a smooth implementation wherever you are, and our trainers match printing tasks to each work group’s needs – a task made easier by the ease-of-use and standard look-and-feel of the KYOCERA range of printers and multi functional machines.

Logistics and National support

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With our National service desk, requests are attended to with ongoing communication provided to you throughout the resolution cycle. All of this is agreed upon within one Service level agreement, therefore streamlining companies requirements for multiple vendors and different call centre requirements.

Call Centre Support

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Our service call center is staffed by trained professionals who act as first-line support on all of your service requests. From preventative maintenance to consumable distribution, IT and technical support, the helpdesk responds by dispatching field engineers within your service-level agreement.

Need Professional Support?

Our professional help desk is available to assist you in the supply of parts, toner and dispatching of a KYOCERA trained engineer.

Technical Support

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As a leading distributor of KYOCERA Document Solutions South Africa we deliver national support and maintenance of KYOCERA’s broad range of MFPs and printers. Leveraging our KYOCERA-trained field engineers and KYOCERA’s national support network, we support SMEs and blue-chip organisations with proactive, professional and prompt service.

Account Management

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Every company has different service requirements and must be engaged differently. Drawing on an extensive range of consulting services to suit any size and type of business, our professional sales staff will custom-design a solution that integrates into your company’s workflow, IT needs and infrastructure.

IT Support

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You rely on IT in all aspects of your business. We have invested significantly in training and continuously developing our dedicated team of certified IT support engineers, offering IT consultation, local and remote support and seamless implementation of devices throughout your operation.